Terms of Service
§ 1 Scope and Subject Matter
(1) These General Terms and Conditions (Terms) apply to the use of the SaaS platform "StreamLain," provided by NeuronForge UG (haftungsbeschränkt), Brillenburgsweg 7, 21614 Buxtehude (hereinafter "Provider").
(2) StreamLain is a cloud-based workspace platform comprising docs, canvas, databases, automations (n8n-based), and AI-powered features.
(3) Conflicting or deviating terms of the customer shall not be recognized unless the Provider expressly agrees to them in writing.
§ 2 Contract Formation and Term
(1) Registration by the customer constitutes an offer to enter into a usage agreement. The contract is formed upon activation of the customer account.
(2) The contract is concluded for an indefinite period and may be terminated by either party with 30 days' notice at the end of the respective billing period (monthly or annually).
(3) The right to extraordinary termination for cause remains unaffected. Cause exists in particular if the customer violates § 6 of these Terms.
§ 3 Service Description
(1) The Provider makes the StreamLain platform available to the customer as Software-as-a-Service via the internet. The specific scope of services depends on the chosen plan (Free, Pro, Team, or Enterprise).
(2) The platform includes in particular: documents, canvas, databases, automations, AI-powered features, real-time collaboration, access control, and data export. The specific scope of features may vary depending on the chosen plan.
(3) The Provider is entitled to further develop and improve the platform, provided that the contractually owed core functions are maintained.
§ 4 Availability
(1) The Provider aims for 99.5% platform availability on an annual average (excluding planned maintenance windows).
(2) Planned maintenance is performed outside business hours (CET/CEST) whenever possible and announced at least 48 hours in advance.
(3) Force majeure, internet disruptions, or third-party provider outages (AI providers, payment processors) do not constitute a breach of obligation by the Provider.
§ 5 Usage Rights
(1) The Provider grants the customer a non-exclusive, non-transferable, non-sublicensable right to use the platform for the duration of the contract.
(2) The customer may use the platform exclusively for their own business purposes. Use by third parties is only permitted within the scope of the provided guest functionality.
§ 6 Customer Obligations
The customer undertakes to:
- Keep access credentials confidential and protect them from unauthorized access
- Not use the platform for unlawful purposes
- Not upload content that violates applicable law
- Not overload the platform through excessive automated access
- Not reverse engineer, decompile, or circumvent technical protection measures
- Ensure regular backup of their own content (export function)
§ 7 Fees and Payment
(1) Fees are based on the chosen plan and the current price list published on the Provider's website. The Free plan is free in its basic version.
(2) Paid plans are billed through the payment processor Stripe. Payment is made by credit card or SEPA direct debit in advance for the respective billing period.
(3) Price changes are announced at least 30 days before taking effect. The customer has the right to terminate the contract at the time of the price change.
§ 8 Data and Ownership
(1) The customer remains the sole owner of their content and data. The Provider does not acquire any usage rights to customer content, except as necessary for providing the contractually owed services.
(2) The customer may export their data at any time via the platform's export functions — individual documents in common formats (including HTML, Markdown, PDF) or the entire workspace as an archive.
(3) After contract termination, the Provider makes the customer's data available for download for 30 days. After this period, data is irrevocably deleted.
§ 9 AI Usage
(1) StreamLain integrates AI services from third-party providers (Anthropic, Google). The terms of use of the respective providers apply additionally.
(2) Customer data is NOT used to train AI models. The Provider exclusively uses API interfaces that contractually exclude this.
(3) AI-generated content may be inaccurate or incomplete. The Provider does not warrant the accuracy, completeness, or suitability of AI outputs. Responsibility for reviewing and using AI results lies with the customer.
(4) The Provider logs AI feature usage (model, tokens, costs) for transparency and to fulfill requirements of the AI Act (EU) 2024/1689.
§ 10 Data Protection
(1) The Provider processes the customer's personal data in accordance with the Privacy Policy and applicable data protection law.
(2) Where the Provider processes personal data on behalf of the customer, the parties shall enter into a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR.
§ 11 Warranty
(1) The Provider warrants that the platform substantially conforms to its described functions. Insignificant deviations do not constitute a defect.
(2) Defects must be reported by the customer in writing without undue delay after discovery. The Provider will make reasonable efforts to remedy them.
(3) If the Provider cannot remedy a defect within a reasonable period, the customer is entitled to a reduction in fees or — in case of material defects — to extraordinary termination.
§ 12 Liability
(1) The Provider is liable without limitation for damages arising from injury to life, body, or health, as well as for intentional misconduct and gross negligence.
(2) In cases of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations). Liability in such cases is limited to foreseeable, contract-typical damages.
(3) Liability under the Product Liability Act remains unaffected.
(4) Liability for data loss is limited to the typical recovery effort that would have arisen had the customer performed regular and appropriate data backups.
(5) The Provider's total liability for all claims within a contract year is limited to the fees paid by the customer during that period, insofar as paragraphs 1–3 do not provide otherwise.
§ 13 Data Portability and Provider Switching
(1) Pursuant to Chapter III of Regulation (EU) 2023/2854 (Data Act), the Provider supports the customer in switching to another provider.
(2) The customer may export their data at any time in machine-readable standard formats.
(3) After contract termination, the Provider grants a 30-day transition period during which the customer may export all data.
§ 14 Confidentiality
Both parties undertake not to disclose confidential information of the other party obtained during the contractual relationship to third parties and to use such information only for the performance of the contract. This obligation survives termination of the contract.
§ 15 Amendments to These Terms
(1) The Provider is entitled to amend these Terms with 30 days' prior notice. Amendments are communicated to the customer by email.
(2) If the customer does not object within 30 days of receiving the notification, the amended Terms are deemed accepted. The customer will be specifically informed of the right to object and the consequences of silence in the amendment notification.
(3) If the customer objects, the contract continues under the previous terms. Both parties have a special right of termination in this case as of the planned effective date of the new Terms.
§ 16 Right of Withdrawal for Consumers
(1) If you are a consumer within the meaning of § 13 BGB (German Civil Code), you have a statutory right of withdrawal. The following cancellation policy informs you about your right of withdrawal.
Cancellation Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of contract conclusion.
To exercise your right of withdrawal, you must inform us
NeuronForge UG (haftungsbeschränkt)
Brillenburgsweg 7
21614 Buxtehude, Germany
Email: hello@streamlain.de
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early Expiration of the Right of Withdrawal
(2) If you requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal under this contract, in comparison with the full coverage of the services provided for in the contract.
(3) The right of withdrawal expires prematurely if the Provider has fully performed the service and only began performance after the consumer gave express consent and simultaneously confirmed awareness of the loss of the right of withdrawal upon complete contract performance (§ 356(4) BGB).
§ 17 Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
— To: NeuronForge UG (haftungsbeschränkt), Brillenburgsweg 7, 21614 Buxtehude, Germany, Email: hello@streamlain.de
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.
§ 18 Final Provisions
(1) The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the Provider's registered office, provided the customer is a merchant, legal entity under public law, or a special fund under public law.
(3) Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the applicable statutory provision.